Working Style

With the recent emergence of various social factors, including an increasingly organized ICT environment, workforce diversity promoted as a political issue, and concern for workforce reduction, working styles utilizing ICT are becoming a focus of society as a means to enable diverse human resources to work with higher productivity. Since the 1980s, Fuji Xerox has engaged in research and practice focused on work style reforms and has been proposing New Work Styles based on its experiences. In 2009, the company started sales process reform, and in 2013 we began introducing working program to support different working styles.

As a part of these changes, we implemented a sales support system that reduces complicated administrative tasks, changed the company rules and practices, and established a mobile work environment. Now we are building an office environment to support such new working styles. One example is the opening of satellite offices in the central Tokyo area in 2015. The office space of Nihonbashi Branch (Nihonbashi, Chuo ward) was newly designed as a model to put the latest working styles into practice. The office layout was free address and the branch building also contains a satellite office. One of the Departments has its main office in Nakano-Sakaue, Nakano ward, about 40 minutes away by train from Nihonbashi. Many sales staff members who work in this department have customers around the Nihonbashi area, and they now carry out the majority of their work in the satellite office instead of the main office. Activities without returning to the main office significantly improve their productivity, and among the sales staff members in the department, the number of visits to customers has increased by 65% and average overtime hours have decreased by 10–20% compared to FY2014.